Refund & Return Policy
1. Introduction
At Alpha Mart LLC, we are committed to providing reliable antivirus software solutions to our customers. This policy outlines the terms and conditions regarding refunds and returns to ensure a transparent and smooth experience.
2. Eligibility for Refunds & Returns
We understand the importance of customer satisfaction and offer refunds in specific cases. Refund requests must meet the following criteria:
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The purchased product key has not been activated or used.
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The refund request is submitted within 7 days from the date of purchase.
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The request is accompanied by valid proof of purchase.
3. Non-Refundable Items
Certain products and services are non-refundable, including:
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Activated or used antivirus software licenses.
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Software purchased as part of a discounted bundle or special promotion.
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Refund requests due to customer negligence, such as incorrect email submission during purchase.
4. Refund Processing
Refunds are processed through the original payment method used during purchase. Customers can expect:
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A refund confirmation within 24 to 48 hours after submission.
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Funds to be credited back within 7 business days, depending on the payment provider’s processing speed.
5. How to Request a Refund
To initiate a refund request, customers must follow these steps:
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Contact our support team at support@alphamartllc.com with the subject line “Refund Request – [Order Number]”.
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Provide the purchase details, including invoice number and reason for the refund request.
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Wait for our team to review and respond with the next steps.
6. Return Policy for Digital Products
Since our products are digital and delivered via email, returns are not applicable. Instead, refund requests will be considered under the eligibility criteria outlined above.
7. Delivery Information
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Product keys are delivered via email to the registered email address upon successful payment confirmation.
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Customers must ensure accurate email details at the time of purchase to receive the product key without delays.
8. Payment Methods
Payments are securely processed through Stripe, ensuring industry-standard encryption and fraud prevention. Customers can make transactions confidently, knowing their information is protected.
9. Contact Information
For any inquiries or concerns regarding this Refund & Return Policy, please reach out to us:
Email: support@alphamartllc.com
Phone: +1 (844) 751-4160
Business Address: 1930 Mozelle Dr, Marietta, GA 30062