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Shipping/Delivery Policy

1. Introduction

At Alpha Mart LLC, we are committed to ensuring smooth, reliable, and secure delivery of our antivirus software solutions. This Shipping/Delivery Policy outlines the terms and processes involved in fulfilling customer orders, delivering digital product keys, and addressing delivery-related concerns.

By purchasing from our platform, customers acknowledge and accept the terms of this policy.

2. Delivery Method

Since Alpha Mart LLC specializes in digital products, all purchases are delivered electronically:

  • Digital Product Keys: Orders consist of licensed antivirus software product keys, delivered exclusively via email.

  • Instant Access: Customers receive their purchased product key directly in their inbox upon successful payment processing.

3. Order Processing Time

We ensure prompt delivery of all purchases:

  • Orders are processed immediately after successful payment verification.

  • Customers typically receive their product key within minutes of completing their transaction.

  • In rare cases, delays may occur due to system updates, transaction verification, or unforeseen technical issues.

4. Email Delivery Guidelines

Customers are responsible for providing an accurate and active email address at checkout.

  • Registered Email Requirement: Product keys are delivered to the email address provided during purchase.

  • Spam Folder Check: If the email does not appear in the inbox, customers should check spam or promotions folders.

  • Resending Product Keys: If an email is not received within [Specify Timeframe], customers should contact support for assistance.

5. Secure Online Payments & Delivery Verification

All transactions are securely processed using major payment gateways, including Stripe, ensuring encrypted and fraud-protected payments.

  • Orders flagged for security verification may require additional confirmation before product delivery.

  • Alpha Mart LLC reserves the right to cancel fraudulent transactions or hold deliveries until verification is complete.

6. Refunds & Delivery Issues

Our Refund & Return Policy applies to eligible orders:

  • Refunds are granted only for unused and unactivated product keys in accordance with our refund terms.

  • Customers experiencing delivery errors must contact support within the specified timeframe.

7. Customer Responsibilities

To ensure seamless delivery, customers must:

  • Provide a valid email address to receive their product key.

  • Verify their spam or promotions folder in case of email delivery delays.

  • Contact support if any issues arise with their delivery.

8. Contact Information

For inquiries or assistance regarding delivery-related concerns, please reach out to:

Email: support@alphamartllc.com

Phone: +1 (844) 751-4160

Business Address: 1930 Mozelle Dr, Marietta, GA 30062